In the event that, the Practitioner with whom User has booked a paid appointment, User will need to write to us at support@ceylonhospital.com within Three (3) days from the occurrence of such event; in which case, the amount as mentioned on the Phone will be refunded (bank charges will be deducted for the refund) to the User within the next five (5) to six (6) business days in the original mode of payment done by the User while booking.
In case where the User, does not show up for the appointment booked with a Practitioner, without canceling the appointment beforehand, the amount will not be refunded. However, where cancellation charges have been levied (as charged by the Practitioner/Practice), you would not be entitled to complete refund even if you have canceled beforehand.
Users will not be entitled for any refunds in cases where, the Practitioner is unable to meet the User at the exact time of the scheduled appointment time and the User is required to wait, irrespective of the fact whether the User is required to wait or choose to not obtain the medical services from the said Practitioner.
Ceylon Hospital will ensure Users are provided confirmed appointment on the Book facility. However, Ceylon Hospital has no liability if such an appointment is later canceled by the Practitioner, or the same Practitioner is not available for appointment.
If you have any questions, please contact us at support@ceylonhospital.com.